Privacy Policy

1. Information We Collect

When you register for and use FieldCue, we collect information necessary to deliver our services:

• Account Information: Name, email address, password hash, and subscription tier.
• Integration Tokens: Securely encrypted OAuth tokens and identifiers when you link your GoHighLevel location sub-accounts.
• Call Metadata & Audio: Recording URLs and metadata sent via your configured GoHighLevel call status webhooks.
• BYOK API Credentials: Encrypted OpenAI and Anthropic API keys if you opt to use your own developer keys.

2. How We Use Your Information

We process your information solely to execute the post-call automation pipeline:

• Downloading and transcribing your call recordings using transcription models (such as Whisper).
• Diarizing speaker turns and extracting custom fields using AI systems (such as Claude).
• Syncing call logs, compliance summaries, tasks, and stage changes directly back to your GoHighLevel sub-account contacts and opportunities.
• Managing account administration, processing subscriptions, and handling customer support requests.

3. Data Retention and Security

We prioritize the security of your data:

• All sensitive tokens (OAuth client tokens, user API keys) are encrypted in our database using industry-standard AES-256-GCM algorithms.
• Password storage utilizes salted `scrypt` hashing to prevent unauthorized extraction.
• We only download call audio temporarily to transcribe it. Audio files are discarded immediately after processing is complete.
• Completed call logs, compliance grades, and transcripts are stored in our secure database to display on your user dashboard.

4. Sharing and Disclosure

FieldCue does not sell or lease your data or call recordings to third parties. We share data only with trusted infrastructure partners and subprocessors (such as database providers, hosting networks, and the API services of OpenAI or Anthropic to process transcripts) as required to deliver our core services.

5. User Rights and Data Control

You retain full ownership and control over your data. You may request access to, correction of, or deletion of your account and associated call sync logs at any time. Disconnecting your GoHighLevel sub-account from our settings panel will immediately revoke OAuth access and halt webhook ingestion.

6. Contact Information

For privacy inquiries, GDPR/CCPA data removal requests, please contact us at privacy@fieldcue.app, and for general support contact support@fieldcue.app.