Terms & Conditions
Last Updated: June 15, 2026
Welcome to FieldCue. These Terms and Conditions ("Terms") govern your access to and use of the website, services, and applications operated by FieldCue ("we," "our," or "us"). By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Description of Service
FieldCue is a Software-as-a-Service (SaaS) platform designed to provide post-call CRM automation and sync tools for GoHighLevel (GHL) accounts. Our services include transcribing call recordings, extracting contact fields via AI, performing script compliance scoring, orchestrating pipeline transition routing, and sync operations to contact records.
2. Account Registration and Security
To use our services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account details updated. You are responsible for safeguarding your password and for any activities or actions under your account. You must notify us immediately upon learning of any unauthorized access to your account.
3. CRM Integrations and Data Access
Our platform connects directly to your GoHighLevel sub-account location via OAuth 2.0. By authorizing the integration, you grant FieldCue the permissions required to read and write contacts, custom fields, opportunities, and upload transcript files. You are solely responsible for ensuring you have the appropriate consent and authorization from your clients and call participants before integrating recording and transcription webhooks.
4. Bring Your Own Keys (BYOK) Usage
For users utilizing the BYOK (Bring Your Own Keys) feature, you are responsible for providing valid API keys for third-party AI services (including OpenAI and Anthropic). You agree to abide by the respective terms of service of those third-party providers. FieldCue is not responsible for any costs, service limits, or outages associated with your third-party API accounts.
5. Fees, Subscriptions, and Cancellation
We offer various subscription plans. Billing is processed on a recurring basis as outlined in your selected plan. All fees are non-refundable except as required by law. You can cancel your subscription at any time through your account settings panel, and access will remain active until the end of your current billing period.
6. Limitation of Liability
To the maximum extent permitted by applicable law, FieldCue and its affiliates, directors, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; or (iii) unauthorized access, use, or alteration of your transmissions or data.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions.
8. Contact Us
If you have any questions about these Terms, please contact us at support@fieldcue.app.