Sub-processors
Last Updated: September 5, 2026
Running FieldCue means handing parts of the job to specialist providers — somewhere to run the servers, somewhere to store the database, models to do the transcription. Those providers are our sub-processors. Every one that touches customer data is listed below, alongside what it actually handles.
We do not sell customer data, and we do not use call recordings, transcripts, or the content of your CRM to train AI models. Our AI providers process transcripts to return a result and are contractually barred from training on that input.
Infrastructure
| Provider | Purpose | Data it can see | Processing region |
|---|---|---|---|
| VercelVercel Inc. | Application hosting, serverless compute, and scheduled jobs. | All data passing through the application in transit, plus request logs. | United States |
| NeonNeon Inc. | Managed PostgreSQL database. | Everything the product stores: accounts, call records, transcripts, summaries, extracted fields. | United States (us-east-1) |
AI Processing
| Provider | Purpose | Data it can see | Processing region |
|---|---|---|---|
| AnthropicAnthropic PBC | Summaries, field extraction, sales auditing, and coaching analysis. | Call transcripts and the business context you configure. Not used for model training. | United States |
| OpenAIOpenAI, L.L.C. | Speech-to-text transcription and supporting language processing. | Call audio and transcripts. Not used for model training. | United States |
| AssemblyAIAssemblyAI, Inc. | Speech-to-text transcription with speaker diarization. | Call audio and the resulting transcript. Not used for model training. | United States |
Business Operations
| Provider | Purpose | Data it can see | Processing region |
|---|---|---|---|
| StripeStripe, Inc. | Subscription billing and payment processing. | Billing contact details and payment information. Card numbers are handled by Stripe and never reach FieldCue. | United States |
| RewardfulRewardful Inc. | Affiliate referral tracking and payouts. | Referral identifiers and subscription events. No call content. | United States |
| PostmarkActiveCampaign, LLC | Delivery of transactional email: verification links, password resets, invitations, and scheduled reports. | Recipient email addresses and the contents of those messages. No call audio. | United States |
Website Analytics
| Provider | Purpose | Data it can see | Processing region |
|---|---|---|---|
| Google Analytics & Tag ManagerGoogle LLC | Marketing-site traffic measurement and conversion tracking. | Page views and campaign parameters on public marketing pages. No call content, and nothing from inside the application. | United States |
| Advertising pixelsMeta Platforms, LinkedIn, TikTok, Reddit, X, Microsoft | Measuring which advertising campaigns produce signups. | Signup and trial-start events on public marketing pages. No call content, and nothing from inside the application. | United States |
Things that are not sub-processors
Your CRM. When FieldCue writes a summary back to GoHighLevel, it is putting your data into your own system on your instruction. HighLevel is your provider, not ours, and your agreement with them governs it.
Your own API keys. If you supply your own OpenAI or Anthropic key, transcripts are processed under your account with that provider, on your terms with them, and their usage does not appear on our bill.
Changes to this list
This page is the current list. To be told before a new sub-processor starts handling customer data, email privacy@fieldcue.app and ask to be added to the notification list; we will give you 30 days' notice.